ADVANCE BOOKING AND PAYMENT

We accept payment by card from the website, cheque, bank transfer, or by cash on the door . Bookings should preferably be made in advance online as tickets are not available on the door when events are sold out. Please call on the day to check likely availability for door sales.

problems with online booking?

If you’ve forgotten your password, we can’t change it for you, but after clicking the Login link on the homepage, you can click Forgot password? to send yourself a password reset email. Please check your spam folders if you don’t get the password email. This link expires after 24 hours.

If you can’t complete your booking on the website please contact us by emailing info@guildfordjazz.org.uk

TICKET DELIVERY

We do not issue tickets for our events, but instead operate from a guest list on the night. When you arrive, simply give your name at the door. You will receive a confirmation email from us once the booking has been completed.

PHOTOGRAPHY , VIDEO ETC

No photography, video or other recording is permitted without prior agreement. The only exception to this is if you wish to take photographs without flash for your own personal use. If you do and have particularly good images please share these with us so that we can use them for publicity and marketing purposes

MOBILE PHONES

During performances please switch off your mobiles and other devices

NOISE

Out of respect for the artists and other gig attendees, please try to keep conversations and other noise to a minimum while artists are performing during our seated gigs.

SMOKING

Smoking is not permitted in gigs

UNDER 18S

Children over 14 are welcome if accompanied by an adult. Outdoor events are suitable for all ages (under 18s to be accompanied).

MEMBERSHIP

We welcome you whether you are a regular or occasional jazzer or just want to dip your toe in the water. However attendees of any Guildford Jazz gig need to be either permanent friend members or temporary members .

Permanent friend members are entitled to a £2 discount for gigs. To join please click here

Temporary members pay £2 per gig more than permanent members for temporarily membership which lasts one week and during that week gives temporary members the same benefits as permanent members. The £2 is included in the advertised ticket price.

Please note that different and specific terms and conditions around membership may apply to any gigs which are part of multi-day festivals organised by Guildford Jazz

ADMISSION

Guildford Jazz reserves the right to refuse admission and may request any gig attendee to leave (taking any such appropriate action which may be reasonably necessary to enforce this right) before or during

ALTERATIONS AND CANCELLATIONS

Tickets may be exchanged for later performances or credit vouchers provided that you give Guildford Jazz or as appropriate not less than 2 days’ notice before the performance is due to take place.

Subject as above, tickets cannot be refunded after purchase, except where a performance has been cancelled or abandoned when less than half the performance has taken place due to any factors which are beyond reasonable control. Where monies are refunded, such refunds are limited to the face value of the tickets purchased and shall not include any booking fee or any postage credit card or PayPal charges.

All tickets are sold subject to Guildford Jazz’s right to make alterations to the advertised programme, timings, menu and prices or any other arrangements advertised our Website or elsewhere, which alterations are rendered necessary in our sole discretion by a reasonable or unavoidable cause. Notice of alterations shall only be given in respect of tickets already sold.

Guildford Jazz reserves the right to provide alternative seats to those specified on tickets where necessary or reasonable.

LIABILITIES

Subject to Clause 3 below, Guildford Jazz will only be liable to you for direct losses arising as a result of:

a breach of these terms and conditions by Guildford Jazz ; and

any fraudulent statement or negligent act by Guildford Jazz

Guildford jazz’s total liability 1 above shall be limited to the total face value of the Tickets of the claimant.

Nothing in these terms and conditions excludes or limits any liability of the Club for death or personal injury attributable to Guildford Jazz .

Except as provided above ,Guildford Jazz will not be liable in any way if an event or performance is abandoned after more than half of it has taken place due to any factors which are beyond our reasonable control.

Guildford Jazz will not be liable for any losses or damage incurred or suffered by you in connection with your use of our Website, for any delay in using or your inability to use the Website, for any information or Tickets obtained through the Website or for any material posted to the Website by Guildford Jazz or by users of the Website.

You agree to indemnify and hold harmless Guildford Jazz from and against any and all claims, losses, demands, causes of action and judgments (including legal fees and costs) arising from or concerning any breach by you of the Privacy and Cookies Policy and/or these terms and conditions and you agree to reimburse us on demand or any losses, costs or expenses we incur as a result thereof.

VENUE TERMS AND CONDITIONS

These terms and conditions shall apply in addition to any terms and conditions of specific venues. In the case of conflict between these terms and conditions the venue’s terms shall prevail.

GUILDFORD JAZZ PRIVACY POLICY

SAFEGUARDING YOUR DATA

Guildford Jazz take the security of your personal data and the safeguarding of your privacy seriously. The data that we collect, process and use is treated in accordance with this Privacy Policy, the General Data Protection Regulations 2016, the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003. We aim to be clear how we collect and use your data and not to do anything with it that you would not reasonably expect.

By attending a Guildford jazz event, signing up for our mailing list, becoming a member or by accepting our Privacy Policy and Website Terms and Conditions when you visit our web site, you give Guildford Jazz your consent to the collection, storage and use of your personal data in accordance with this Privacy Policy and agree to the use of cookies

HOW DO WE COLLECT INFORMATION?

We collect personal information from you when:

you visit our website

you make ticket bookings and other purchases from us

you take part in our activities or join one of our jam sessions

you sign up to our mailing list or become a member

you complete audience surveys

you enquire about our activities, services or job vacancies via direct emails, web forms, phone conversations, post or social media

or you otherwise provide us with personal information.

Whenever you give us personal information, you are consenting to its collection and use in accordance with this policy, including our use of cookies.

WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU AND HOW IS IT USED?

It is not compulsory, and you have no statutory or contractual obligation to provide any of this information. However, should you choose not to, then Guildford Jazz may from a practical perspective not be able to provide you with certain services or communications.

We may collect your name, postal address, email address, telephone numbers, country of residence, bank or credit card details, your opinions about an event, product, service or issues, and other information that you choose to provide to us.

We may then use that information to:

provide you with gig tickets and other goods and services which you have asked for

keep a record of your relationship with us

administer any supporter schemes

send you information by post, telephone – and if you have given your consent (including by purchasing tickets, memberships or other products), electronic means – about our gigs and other events, our website, policies and occasionally about the gigs, events, products and services of our sponsors, supporters, venues and other service providers.

ask you to participate in surveys and market research

improve our understanding of audience, customer make-up and behaviour

run, administer, operate and make improvements to our musical and charitable activities

SHARING YOUR PERSONAL INFORMATION

Your personal information may be passed to venues, sponsors, supporters and other third parties who provide services to us or with whom we run events or programmes but only for the purposes and uses outlined above (e.g. to companies providing us with banking, ticketing, data-processing, survey-management and email distribution services). In such circumstances, we will wherever appropriate and feasible review their data protection policies and seek to obtain appropriate confidentiality and data-use undertakings to ensure appropriate protections for your data.

Guildford Jazz may transfer your personal information as part of any business restructuring or reorganisation but shall take steps to ensure that your privacy rights continue to be protected.

Except as set out above, and unless obliged to do so by law, we will not share your information with third parties (including for their marketing purposes) without your express consent.

UNSUBSCRIBING OR WITHDRAWING CONSENT

You can choose at any time to unsubscribe from marketing and fundraising communications by simply clicking the ‘unsubscribe’ link found in all of our marketing emails.

You also have a right to ask us to stop processing your personal data if your consent is required for that processing. To request this simply email Guildford Jazz at info@guildfordjazz.org.uk

AGREEMENT TO THESE TERMS

By submitting a booking or attending a gig , you confirm to Guildford Jazz that you have read, understood and agree to be bound by our Privacy Policy and these terms and conditions and you are at least 18 years old.